Best Western Tree House Shasta to Pluto Cabe
"A Wonderful Stay in a Great Location!"
5
Michelle A, Danville, California
17/02/2022
We accept been staying here for over xxx years and have ever loved information technology, but I will say information technology has become even better!!! New owners took over some years ago and they have taken it to a new level. The hotel is clean and the service is so wonderful. They have updated the restaurant and bar and the staff is ALWAYS actually friendly and helpful. This last visit was even better and nosotros had a server in the eatery that was so spectacular, give thanks you Roxane for existence then friendly and such a bully server, can't await for our adjacent visit!
"Treehouse stay"
5
fritzm918v, Camas, Washington
08/02/2022
I e'er enjoy staying at the Treehouse. Friendly, helpful staff, canis familiaris friendly, groovy restaurant and bar, ample parking and great entry/exit options for the rooms. I stay here as much every bit possible. Thank yous.
Breanna Merkel, General Manager at Best Western Plus Tree House, responded to this review
Your business organization is very important to us and nosotros value your feedback. By telling the states what you liked almost your stay, you are helping usa deliver a superior experience for you and other guests in the time to come. We promise yous will come up dorsum and see us once more soon. Deceit expect to see you in all your futurity travels!!!
"Mt Shasta"
5
Jet57481967518, Cobb, California
31/01/2022
My wife and I take used this facility earlier, and that is why nosotros come up back. Close to I-5, a restaurant and bar within the hotel. A cute pocket-size town is just a overnice place to spend an actress day. They have a very nice pet area.
Breanna Merkel, General Manager at Best Western Plus Tree Business firm, responded to this review
Thanks so much for your review. Nosotros are then glad that you returned and stayed with us again. I hope we get to see you and our furry friend too in the almost hereafter!
"Beautiful and cozy"
5
Came for a altogether weekend snowboarding trip with my family unit. The hotel is cute, quaint, and the perfect amount of rustic. I loved the cabin feel and the interior decorations. The front desk gentlemen that checked me in was very professional and kind. Actually, all of the front end desk-bound staff that I encountered throughout my stay were professional, kind, and courteous. The room was decent. I couldn't complain for the price I paid. Although, I had requested a summit floor room....which I sympathize is a request, however, it was hardly a "mountain view". It was more than..."pino tree view", as there was a big pino tree blocking our view of the mountain. With that being said, information technology wasn't a big deal and I will definitely exist back!
"Not United states VETERAN friendly hotel"
ane
Veterance don't stay at this place, the staff is very rude to us. And the the breakfast is a sack bag. This place volition give a price over the telephone and when y'all arrive at this identify they accuse yous more than.
Breanna Merkel, General Manager at All-time Western Plus Tree Business firm, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is of import to united states of america and we will be using the feedback you gave us to implement improvements to ensure we offer a improve experience for guests in the future. I hope that you will consider staying with us over again and then that we tin accept some other adventure to provide you with a superior experience. If I tin can provide any assistance, please don't hesitate to contact me straight at 530-926-3101
"Decent rooms, poor COVID prophylactic measures"
3
typebug, Fairfax, California
02/01/2022
Room was decent for this level of Best Western, staff were friendly and attentive. Nosotros appreciated having a quiet mini split instead of the usual loud heaters. This is definitely the lowest level of COVID safety we've seen in the past two years. None of the guests are asked habiliment masks in the lobby or halls when they swagger past the signs. The restaurant and bar that open onto the lobby are packed like it's 2019. Nosotros'll be happy to hitting the road and head to safer hotels for our kids.
Breanna Merkel, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your review. All guests are supposed to be wearing masks at all times every bit nosotros have them available and free at the front desk. I am sorry that guests were not adhearing to the guidelines as we try to reinforce to protect everybody
"Good location, dog friendly"
4
evjr57, Concord, California
02/01/2022
We travel with a small dog, and so having a large dog area was nice. The rooms were skilful size but peradventure could utilise a freshening up. I would recommend a room on the first flooring, you can go out into the hall or employ the back door and go direct to your machine. The staff was friendly.
Breanna Merkel, General Manager at Best Western Plus Tree Firm, responded to this review
Thank you so much for review, we are so glad that you had a wonderful experience. We hope to see you in your future travels!
"Mountain Top Paradise"
5
Daniel Southward, Yuba Urban center, U.s.a.
28/12/2021
The BW Plus Tree Business firm Hotel is a magically peaceful escape directly under Mt. Shasta. The hotel is like to a mount lodge reminiscent of a European setting. The hotel staff is friendly and accommodating. The dining room is beautiful attended past servers bringing patrons high quality meals from an splendid kitchen staff. The bar lounge is relaxing and spacious. The cleaning staff maintains the hotel to loftier standards. You cannot escape the energy emanating from Mt. Shasta in view outside the room window.
Breanna Merkel, General Manager at Best Western Plus Tree House, responded to this review
Cheers and then much for staying with us! We are glad that yous had such a wonderful experience and we appreciate you as a invitee! We hope to see yous again in your future travels!!
"Fron desk staff need to larn what customer service is"
ii
Passport53847287544, Claremont, California
17/12/2021
Front desk-bound dark staff named Brian was rude and started our stay off wrong and so the woman after was only like him. We paid for breakfast but were treated as if nosotros were trying to steal something. Then we didn't have cash so we asked the front desk if we could buy water bottles since vending machines didn't take carte du jour and my son was told by forepart desk she would bring h2o upwardly and never did. Nosotros were snowed in so this was frustrating as we were all thirsty. Housekeepers and waitress were more respectful then the faces who greet you. Information technology seems from seeing their interactions with others that because I wasn't dressed the part that I didn't deserve better handling. I am a buisness owner of a trucking company and was very tired afterwards a long drive through snowfall and ice. Staff should treat every invitee paying that cones through the doors as.
Breanna Merkel, General Manager at Best Western Plus Tree Business firm, responded to this review
Thank you for completing the survey regarding your contempo stay at our property. On behalf of our entire squad, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave usa to implement improvements to ensure nosotros offer a amend experience for guests in the futurity. I hope that y'all will consider staying with united states of america again then that we can have some other run a risk to provide you with a superior experience. If I tin provide any aid, please don't hesitate to contact me directly at 530-926-3101.
"Cute property"
5
Cute holding that is perfect for me and my dogs Joe at checkin always goes to a higher place and beyond to make sure I am comfy in a ground floor room with exterior access Mountain views and freeway nearby
Source: https://www.bestwestern.fr/en/hotel-Mount-Shasta-Best-Western-Tree-House-5243
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